NO SHOW POLICY:
REPLACEMENT CARD/MISPRINTED CARD:
Complaints about products or services that are not related to an American Heart Association course can be submitted by phone, fax, e-mail or letter.
Complaints about issues concerning American Heart Association courses, instructors, instructor candidates, Regional Faculty, Training Center Faculty or Training Center Coordinator may be submitted to the Training Center in writing and must contain the following information:
Complaints will be responded to within ten (10) days.
CREDIT CARD CHARGE BACK/DISPUTE:
We would rather come to an honest & equitable resolution than have a dispute.
If you have a question with a charge, please give us a call (888-503-3113). Once we understand your issue, we can attend to correcting the issue or if needed, clarifying the charges in detail.
At GoACLS Training, your privacy is very important to us. Any information you provide us when you make purchases and requests (including your name, address, phone number, mailing address, credit card or other bank information) is kept strictly confidential and is never sold to outside vendors. We use this information only to provide you the services needed for payment and certification.
ON SITE TRAINING
GoACLS Training will gladly come to your location to perform an On-Site Training. We ask that you have a minimum of five people. Once you have scheduled an On-Site Training date, we request a non-refundable deposit of 50% of the cost of the training. You can reschedule within 48 hours of the On-Site Training. Please be advised that you can only reschedule your training one time. If the On-Site Training is cancelled, you will not receive the deposit back. Also be aware that group discounts are given based on the number of students originally accounted for by the client. If fewer students than expected are present for the class, GoACLS Training will not issue a refund for those missing students due to the nature of the discount, we can instead issue a credit for training of those students at a future training session or at our facility.
PRODUCT LIABILITY DISCLAIMER
GoACLS Training guarantees it abides by all American Heart Association policies and procedures in the conduction of all the American Heart Association courses. GoACLS Training only sell services and does not sell products from its website. . You agree that GoACLS Training, its officers, employees, and representatives will not be held liable for damages arising from the use of training acquired. You agree the maximum liability to GoACLS Training shall be the price of the services rendered.
The information provided on GoACLS Training website is presented 'as is' and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. GoACLS Training expressly disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that GoACLS Training, its officers, employees, and representatives will not be held liable for damages arising from the use of this content and its information.
American Heart Association Courses & Materials
The American Heart Association strongly promotes knowledge and proficiency in all AHA courses and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the AHA. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the AHA.